Claims

Claims are handled by Century our Managing General Agent in the British Virgin Islands having the authority to approve settlements irrespective of the settlement amount. Therefore, we are in a unique position to reduce the turnaround time for claim settlements and to exercise some discretion where there are coverage issues.

For catastrophic claims, NAGICO Insurances uses the world’s largest independent provider of claims management to insurance companies, Crawford & Company, which has over 60 years experience, expertise and innovation, with a global network of more than 700 offices in 67 countries.

At Century with the backing of NAGICO,, we are here for you whenever you need us.

Emergency Tips – Auto Accident

• Verify yourself and passengers for injuries
• Try to remain as calm as possible
• If able, get out of the vehicle as quickly as possible
• Report the accident to the Police immediately and contact the Ambulance is necessary
• Turn on your emergency/hazard lights
• If you have a camera or cell phone take pictures of the scene and vehicle(s) involved
• Avoid leaving the scene of the accident unless you are in need of medical assistance
• Get information on vehicle(s) involved, the name(s) of the other driver(s), passenger(s), and witnesses
• Do not admit to liability at the scene, instead advise Police and persons involved that you will report the claim to Century who represents your insurance company.

Submitting an Auto Claim

• Contact us directly or complete a Claim Form and submit to Century as soon as possible by email and/or fax at 284-494-6133.
• Write a statement describing the incident and submit with your Claim Form.
• Obtain 2 estimates for the cost or repairs to your vehicle.
• Provide the Claims Officer with location of your vehicle for assessment of the damage(s) and inspection picture(s)
• Secure the vehicle as much as possible to avoid further damage and ensure its safety. (e.g. Tow the vehicle to a secure area (your home or garage), we will pay for towage and storage fee).
• Provide name and contact details for owner(s) and driver(s) for other vehicles involved.
• Provide name, age and contact details of injured persons.
• Upon submittal of your claim our Claims Officer will advise you of coverage information and benefits.
• Upon a mutual agreement on a settlement a cheque will be issued to the policy holder and/or third party claimant.

Claim for Property Loss

• Contact the appropriate authorities (e.g. Fire Station, Ambulance, Police)
• Ensure you protect any item(s) from further damage.
• Contact us directly or complete a Claim Form and submit to Century as soon as possible by email and/or fax at 284-494-6133.
• Write a statement describing the incident and submit with your Claim Form.
• A claim officer will visit your property for assessment of the damages and take Inspection pictures.
• Do not discard any damaged property unless instructed by Century or the Authorities as a safety measure. Instead amass all damaged property for inspection by the Claim Officer.
• Along with submitting a completed Claim Form you will have to submit 2 contractor estimates of the cost of repairs to your property and/or an inventory list for damage or loss of insured building content(s).
• A Claims Officer will advise you of coverage information and benefits once your claim has been submitted.
• Upon a mutual agreement on a settlement a cheque will be issued.

Following these steps will help us to settle your claim in a timely manner and reduce your stress when faced with these situations.